At PUBLIC DESIRE, we want every purchase to make you feel as fierce as our 6″ heels. But if something doesn’t quite fit your style (or your feet), our return policy is as flexible as our block heels. Read on for how to strut through returns and exchanges.

OUR RETURN POLICY

You have 15 days from the delivery date to return items for a refund or exchange. All returned items must be:

  • Unworn and in original condition (tags still attached, no scuffs or marks)
  • In original packaging (dust bags for heels, boxes for accessories)
  • Accompanied by proof of purchase

FINAL SALE ITEMS (NO RETURNS/EXCHANGES)

Some of our most exclusive pieces are as permanent as your love for heels:

  • Bodysuits (for hygiene reasons)
  • DIAMANTE HEELS (custom orders)
  • Gift items (unless defective)
  • Items marked “Final Sale”

HOW TO RETURN OR EXCHANGE

Step 1: Initiate Your Return

Email our customer service at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Items you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange (include size/color for exchanges)

RETURN REQUEST EMAIL TEMPLATE

Subject: Return Request for Order #[Your Order Number]

Dear PUBLIC DESIRE Team,

I would like to request a [refund/exchange] for my recent order #[Your Order Number].

Items to return:

  • [Item Name] in [Size/Color] – [Reason for Return]

For exchanges, I would like:

  • [New Item Name] in [Size/Color]

Please advise on next steps.

Best,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

We’ll respond within 24 hours (faster than our heeled mules sell out) with:

  • Return authorization
  • Shipping instructions
  • Return address (1454 Lunetta Street, Elbert, US 76038)

Step 3: Ship Your Return

Package your items securely (we recommend using the original packaging) and:

  • Include the return form we provide
  • Use a trackable shipping method (we’re not responsible for lost returns)
  • Ship within 5 days of approval

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

REFUND PROCESS

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Allow 5-10 business days for the refund to appear in your account (depending on your bank)

Important: Original shipping fees are non-refundable, and international customers may be subject to customs deductions.

EXCHANGES

For size/color exchanges:

  • We’ll ship your new item once we receive the return
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchange shipping is free (because we love seeing you in the right size)

INTERNATIONAL RETURNS

For our global fashion rebels (excluding Asia and select remote areas):

  • Mark the package as “Returned Goods” to avoid customs charges
  • Include all original paperwork
  • We don’t cover return shipping or original customs duties

QUESTIONS?

Contact us at [email protected] – we’re here to help you strut with confidence in every purchase.

Because at PUBLIC DESIRE, your satisfaction should be as bold as your style.