At PUBLIC DESIRE, we want your shopping experience to be as flawless as our 6″ stilettos. Whether you’re strutting across the globe or just down the street, we’ve got your delivery and returns covered with the same bold confidence we put into every design.

SHIPPING INFORMATION

Global Delivery Timeline: We ship worldwide (excluding Asia and select remote areas) with two fabulous options:

  • Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Via EMS – arrives in 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping. You’ll receive tracking information faster than our heeled mules sell out!

OUR FLEXIBLE RETURN POLICY

We want you to love every purchase as much as you love your favorite heels. If something doesn’t quite fit your style (or your feet), our return policy is as flexible as our block heels.

Return Window: 15 days from delivery date

Return Requirements:

  • Items must be unworn and in original condition (tags attached, no scuffs/marks)
  • Original packaging required (dust bags for heels, boxes for accessories)
  • Proof of purchase must accompany return

FINAL SALE ITEMS (NO RETURNS/EXCHANGES):

Some of our most exclusive pieces are as permanent as your love for heels:

  • Bodysuits (for hygiene reasons)
  • DIAMANTE HEELS (custom orders)
  • Gift items (unless defective)
  • Items marked “Final Sale”

HOW TO RETURN OR EXCHANGE

Step 1: Initiate Your Return

Email our customer service at [email protected] within 15 days with:

  • Your order number
  • Items to return/exchange
  • Reason for return
  • Refund or exchange preference (include size/color for exchanges)

Return Request Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear PUBLIC DESIRE Team,

I would like to request a [refund/exchange] for my recent order #[Your Order Number].

Items to return: [Item Name] in [Size/Color] – [Reason for Return]

For exchanges, I would like: [New Item Name] in [Size/Color]

Please advise on next steps.

Best,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

We’ll respond within 24 hours (faster than our BARELY THERE HEELS sell out) with:

  • Return authorization
  • Shipping instructions
  • Return address: 1454 Lunetta Street, Elbert, US 76038

Step 3: Ship Your Return

  • Package items securely (we recommend original packaging)
  • Include the return form we provide
  • Use a trackable shipping method (we’re not responsible for lost returns)
  • Ship within 5 days of approval

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

REFUND PROCESS

Once we receive and inspect your return:

  • Refunds processed within 3-5 business days
  • Issued to original payment method (Visa, MasterCard, JCB, PayPal)
  • Allow 5-10 business days for refund to appear in your account

Important: Original shipping fees are non-refundable, and international customers may be subject to customs deductions.

EXCHANGES

For size/color exchanges:

  • We’ll ship your new item once we receive the return
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchange shipping is free (because we love seeing you in the right size)

INTERNATIONAL RETURNS

For our global fashion rebels (excluding Asia and select remote areas):

  • Mark package as “Returned Goods” to avoid customs charges
  • Include all original paperwork
  • We don’t cover return shipping or original customs duties

QUESTIONS?

Contact us at [email protected] – we’re here to help you strut with confidence in every purchase. Because at PUBLIC DESIRE, your satisfaction should be as bold as your style.